Creating the future of Amazon selling

The People Operations team at Jungle Scout is a non-traditional HR team that is rooted in empowering others, getting stuff done, celebrating wins, and making a huge impact. We love our people, we love operations and we love what we do.

Not only do we obsess over everything from employee experience to the type of lanyard we order for our next international company retreat, but we stop at nothing to make our culture & processes intentional and mind-blowing.

Our values aren’t just a slide you’ll see during onboarding then forget them. We live them every day and lean on them for decision making. Our values are the cornerstone of who we are – do they resonate with you?

• Bring passion to your work and team.
• Be scrappy. Do more with less.
• Do what’s best for our customer, always.
• Embrace an intrapreneurial spirit.
• Strive to be exceptional.
• Err on the side of a decision. Test, iterate.

Now we are looking to build out our kickass People Operations team with a People Operations Coorindator. In this role, you would be responsible for all things people, culture and Austin office. You will live and breathe the essence of Jungle Scout’s values. You will also build strong and trusted relationships with both candidates and Jungle Scouters.

What you’ll do:

• Office Management. You will be the holder of the keys to the Jungle Scout kingdom (aka Austin HQ), with this comes responsibility! You’ll ensure the office is always running smoothly. You’ll organize, streamline and coordinate office operations and procedures. You will order snacks, lunches and supplies. You’ll pay bills and invoices, while also tracking inventory. You’ll be the POC for facility management, office vendors and service providers.
• Recruiting support. You’ll support the team when it comes to growing the Jungle by coordinating and scheduling interviews while always keeping candidate experience top of mind!
• People-related projects. Knowing people are set up for success and feeling empowered is one of the things that gets you out of bed in the morning. You’ll play a hand in everything between onboarding to employee experience to engagement.
• Plan events. Bringing people together is your jam! You’ll plan in-house and off-site activities. You’ll also help plan our bi-annual international retreats, in the past we’ve been to places like Bangkok, Bali, Vietnam, Budapest, and Rio.

Who you are:

• Culture champion. You are the ultimate brand ambassador. You live & breathe our values. It’s clear to everyone that you are the POC for all things office, systems and People Ops because you are the voice of reason, support and helpfulness.
• Multitasking Maven. You’re a time management master and are known for being exceptionally organized. You’re able to handle something coming up on the fly while you already have a lengthy to-do list.
• Tenacious scheduling wizard. You have the ability to swift through multiple calendars and find the best time for candidates to connect with your colleagues. You may have supported recruiting in the past – that would be a bonus!
• Problem Solver. You are an operations-minded People & Culture professional who is energized by the idea of both thinking strategically and rolling up your sleeves to get into the details. You always find creative solutions to complex problems. You’re detail oriented and love a good challenge.
• Tech savvy. You have advanced computer skills. You’re able to intuitively learn new software quickly and independently, then show others how to use it.
• Authentic. There’s no one kind of Jungle Scouter, we’re always looking for people who can bring new perspectives to our teams. We want someone who is 100% themselves and can keep it real.

We offer competitive compensation packages, generous vacation policies, co-working benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico. ​Check us out!

Apply here!

Apply here!

Apply here!

Jungle Scout is killing it! We are educating and empowering tens of thousands of entrepreneurs as they build freedom and financial independence by selling on Amazon. In four years, we’ve grown from a solo founder to a global team of 100+ with dramatic growth in revenue and a long runway in front of us.

Now we’re looking for a Customer Support Representative to help our customers realize the full value of our product suites as well as acquiring new customers! You’ll collaborate closely with Customer Support and Marketing teams to get product updates as well as following up with marketing leads to convert leads to customers.

What You’ll Do

• Product expert. You’ll know your way around our products with your eyes closed. You’ll learn and master the use of Jungle Scout products quickly, and be excited to show a customer how it’s done.
• Communicate with customers in both Chinese and English. You’ll be on the front-lines of the customer experience and acquisition; interacting with leads from online chat, social media platforms, emails, and phone calls.
• Training. You’ll host onboarding and training webinars to run demos to potential customers.
• Customer Acquisition. To increase the conversion rate, you will be working with the Marketing team closely to follow up leads collected from online and offline events to convert them to JS customers.
• Love our customers. We love our customers, a lot. They put their trust in us to help grow their business and we take that responsibility seriously. You’ll keep customers happy and make sure they get the most from their purchase.

Who You Are:

• Located in China. You are currently living in Shenzhen and plan to stay for the foreseeable future.
• Experienced. You’ve worked in customer service before (ideally for 3+ years).
• Polished communicator. You are a strong, polished communicator capable of engaging with customers both verbally and in writing.
• Polyglot. You can communicate verbally and in writing in both English & Mandarin. You also have the ability to understand and translate product training materials.
• Empathetic. You are an empathetic individual with a customer first mindset.
• Technically savvy and quick learner. You are able to quickly learn new products and applications.
• Flexible. You can collaborate with a team of members in different time zones.
• Entrepreneur. You have the ownership and strong will to advance the customer support and customer caring experiences, as well as manage your daily/weekly plans and schedules.
• Hardworking & driven. You can work hard, deliver excellent results, and complete projects before deadlines.
• Team player. You are a team player passionate about continuing to advance the Customer Success department of Jungle Scout.
• Organized. You have a to-do list for your to-do list. You’re hyper-organized and able to manage your time well.
• Analytical. You have strong analytical skills to determine customer needs and to provide solutions to difficult requests.

Bonus Points:

• You are/were an Amazon Seller or have work experiences in cross-border eCommerce industry.
• You can adjust schedules if needed in order to communicate with other team members in different time zones.
• You’ve worked remotely before and already have a dedicated workspace.

About Jungle Scout

We’re a group of smart-working, fun-loving professionals working around the world with offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money, while educating and providing great service along the way.

We offer competitive compensation packages, generous vacation policies, co-working benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico. Check us out!

Apply here!

Do you love digging into data?

Do you enjoy creating interest?

Is capturing intent and turning it all into ROI-positive results your jam?

Then, this role is for you!

Jungle Scout is killing it! In four years we’ve gone from a single product to a suite of tools designed to help Amazon sellers launch and grow their FBA business. We’re growing in size as well; we’ve gone from a solo founder to a team of more than 100 employees working all across the globe.

Now we’re looking for a Performance Marketing Specialist to join our team! Reporting to the Director of Performance Marketing, you will be responsible for executing and optimizing aspects of the Jungle Scout paid advertising program, from targeting and ad copy to reporting and optimization.

What You’ll Do:

• Manage Campaigns. You’ll identify and execute campaign management tactics daily across multiple campaign types (e.g. Search, Display, Video, Social) including—but not limited to—settings, targeting research, creative, bidding, tracking and analysis.
• Optimize Constantly. You’ll work to maximize CTR, quality score, and conversion rate through best practice adoption and continuous testing effort, all while lowering—or maintaining—CPAs as we grow.
• Hit Growth Targets. We’ve got some aggressive goals, and you’re pumped to try to exceed them with quick and precise execution. You might even find opportunities for growth we haven’t thought of yet.
• Analyze and Report. You’ll help maintain dashboards, provide in-depth analysis of the accounts and campaigns, and know how to act.
• Prioritize. There’s so much you can do, but you’ll focus on what you should do, right away. To-do lists fear you, and managers love you, because you get it done so well.

Who You Are:

• Detail Lover. You know one false keystroke can topple an entire attribution empire. This is not a “fast and loose” role, and you like it that way.
• Number Cruncher. By now, you know performance marketing is a numbers game. Mental math might not come naturally, but it helps if it does. (Formulas do, too.)
• Spreadsheet Master. Do spreadsheets make you dizzy? Probably not. Spreadsheets make you hungry to extract the insights that will make your campaigns sing.
• Revenue Driver. The beauty—and the challenge—of performance marketing is how easily it’s tied to revenue. That thrills you, because you’re going to make a direct impact.
• Ambitious Executer. You’ve crushed campaign management in paid search or paid social before, and are ready to take on more campaigns, more channels, or both.

Who We Are:

We’re a group of smart-working, fun-loving professionals working around the world, including offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money while educating and providing great service along the way.

We offer competitive compensation packages, generous vacation policies, co-working benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico. Check us out!

Apply here!

So you didn’t see the role on our careers page that matches your stellar background, but would love to work at Jungle Scout?

No need to worry! We’re always looking for scrappy, passionate, fun-loving do-ers to join our growing Jungle.

What should you do? Tell us a bit about yourself. Let us know why YOU would be a great addition to our team. Tell us about the role and team you’d be pumped to work in.

What happens next? If your strengths match a new opportunity, we will be sure to give you a shout!

Apply here!