Jungle Scout is killing it! We’re educating and empowering tens of thousands of entrepreneurs as they build freedom and financial independence by selling on Amazon. In less than three years, we’ve grown from a solo founder to a global team of 70 with triple-digit revenue growth, six profitable apps, and a steadfast mission to empower Amazon sellers worldwide.

Now we are looking to add another amazing Senior Full Stack Developer to the team in Vancouver, BC! In this role, you would be responsible for architecting features and new major releases, solving infrastructure scaling problems, mentoring juniors, and more. You would report to an Engineering Manager.

What you will be doing:

• Architect and build. First and foremost, you will be building and architecting new web applications, mobile applications, and microservices that are required, as well as creating new features on our existing applications.
• Make recommendations. You will play an active role in the way we make decisions around technologies to be used for new applications and improvements on existing applications
• Scale, maintain, and improve. As we continue to grow, you’ll anticipate challenges before they happen by maintaining existing codebases and system infrastructures, as well enhancing the development, staging and production environments of our applications.
• Participate and contribute. You’ll have an active hand in code reviews, as well as in project planning and management. You’ll also have input to ongoing improvement of engineering practices and procedures.
• Passionate mentor. We are firm believers in knowledge sharing and supporting team development. You will coach junior and intermediate developers on programming and infrastructure best practices.

Who you are:

• Done this before. We believe experience is best measured in results and intensity (not years), but you need to have been in this software development game a while. You also need to have experience with some subset of our primary tech stack: Ruby on Rails, Node, React (or other Javascript frameworks), Postgres, Redis. We’re thinking more than five years.
• Master classer. We’re looking for someone who crushes it when it comes to deploying and managing staging and production environments on Heroku and AWS.
• Heavy toolbelt. You know your way around working with both SQL and NoSQL databases (Postgres, Elasticsearch, DynamoDB, MongoDB, Cassandra, etc.). You understand how they work in detail, and can show your team a thing or two.
• AWS Cloud Guru: 4+ years experience working with some subset of AWS services, such as: EC2, RDS, DynamoDB, Elasticsearch, ElasticBeanstalk, Lambda, Cloudwatch, SQS, Kinesis and SNS

About Jungle Scout

We’re a group of smart-working, fun-loving professionals working around the world, including offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money, while educating and providing phenomenal service along the way.  

We offer competitive compensation packages, generous vacation policies, coworking benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico. Check us out!  

Apply here!

Jungle Scout is killing it! We’re educating and empowering tens of thousands of entrepreneurs as they build freedom and financial independence by selling on Amazon. In less than three years, we’ve grown from a solo founder to a global team of 70 with triple-digit revenue growth, six profitable apps, and a steadfast mission to empower Amazon sellers worldwide.

Now we are looking to add another amazing Intermediate Full Stack Developer to the team in Vancouver, BC! You would report to an Engineering Manager

What you will be doing:

• Build new features. You’ll be architecting and implementing feature solutions on various web and mobile applications
• Scale, maintain and improve.  You’ll be scaling and improving various existing codebases along with staging and production systems infrastructures.
• Project management. You will play an active role in project planning and management
• Participate and contribute. You will play a hand in peer code reviews as well as have input in the ongoing improvement of engineering practices and procedures.
• Mentor. We are firm believers in knowledge sharing and supporting team development. You will be mentoring junior developers on programming best practices.

Who you are:

• Done this before. We believe experience is best measured in results and intensity (not years), but you need to have been in this software development game for a bit. You also need to have experience with some subset of our primary tech stack: Ruby on Rails, Node, React (or other Javascript frameworks), Postgres, Redis. We’re thinking more than three years.
• Know cloud infrastructure. You have at least some exposure to deploying and managing staging and production environments on Heroku or AWS

Bonus points:

• AWS Savvy. It would be wicked if you had previously dabbled with AWS services, including EC2, RDS, ElasticBeanstalk, Lambda, Cloudwatch, SQS, DynamoDB, Elasticsearch.
• Big data lover. We constantly have fun and challenging big data problems, your previous experience working on big-data applications would definitely add value

About Jungle Scout

We’re a group of smart-working, fun-loving professionals working around the world, including offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money, while educating and providing phenomenal service along the way.  

We offer competitive compensation packages, generous vacation policies, coworking benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico. Check us out!  

Apply here!

Jungle Scout is killing it! We’re educating and empowering tens of thousands of entrepreneurs as they build freedom and financial independence by selling on Amazon. In less than three years, we’ve grown from a solo founder to a global team of 70 with triple-digit revenue growth.

Now we’re looking for a Database Engineer to own the creation and management of our in-house data architecture and systems. In this role, you will be spearheading the initiative to consolidate and organize the data from our five different software applications into one, ultimately making analytics and operational decision-making easier for the entire team. You will report to the VP of Finance and work closely with the  marketing, product and customer success teams. Your work will impact every department and play a significant role in company decision making.

What You’ll Do:

• Data Flows and Documentation. You’ll use your process skills to map out where data is flowing from and where it’s going.
• Create & Maintain. We currently have 6 software apps. You’ll develop a single, organized and scalable architecture that allows us to store all the necessary data from all our apps, with a high degree of ownership in the tools we use to do this.
• Data Wizard. You know what the right source is to use for different asks, where it’s located, the definitions used, and can ensure that our data is accurate and available.
• Eye for Detail. You’ll use your eye for details to QA the data flowing in from our various apps to ensure accuracy and completeness.
• Keep us in Compliance. You’ll set up our data systems to ensure we stay compliant with rules put in place by our partners and various government agencies.
• Measure and Analyze. You’ll partner with our analytics team to determine what data and tools to use, and how, to best monitor company metrics (ie. churn).
• Grow our Business. Data is at the heart of what we provide to our customers, and your job is to build our underlying data architecture so we can give them data and models as quickly and easily as possible so we can make them even more successful.

Who You Are:

• Done this before. You have experience building a data pipeline that amalgamates and normalizes data across multiple sources, including SQL and noSQL based databases, Mixpanel or similar user-behaviour tracking software, and Stripe.
• Heavy Toolbelt. You are an expert in the capabilities and use cases for platforms and tools on the market. You find a problem and immediately know what method should be used to solve it (ie. run a query in the database vs use a tool).  You have significant cloud-based dev ops experience to be able to architect, build, scale, monitor, accuracy check and maintain a system that streams and normalizes data from multiple sources into a single source of truth.
• Consolidate and Organize. You know the value in consolidating our customer data in a single central, organized place and are passionate about doing so.
• Customer-focused. You are driven to help our internal teams access whatever they need to add value to our end customers. You actively partner with all parts of the business to make this happen consistently and scalably.

About Jungle Scout 
We’re a group of smart-working, fun-loving professionals working around the world, including offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money, while educating and providing great service along the way.

• We offer competitive compensation packages, generous vacation policies, coworking benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico. Check us out!  

Location: Austin, TX

Apply here!

Jungle Scout is killing it! We’re educating and empowering tens of thousands of entrepreneurs as they build freedom and financial independence by selling on Amazon. In less than three years, we’ve grown from a solo founder to a global team of 75 with triple-digit revenue growth.

Now we’re looking for a Customer Training & Onboarding Manager to focus on ensuring that all customers are receiving the right product training at the right time in the right manner.  Collaborating closely with Marketing and Product Management, the Customer Training & Onboarding Manager will be responsible for building the optimal customer journey from the moment they purchase one of our products, and throughout their lifecycle. The focus will be on ensuring that customers find quick time to first value, are well-versed in the products they purchased and are consistently engaged. In this role, you will be leveraging existing touchpoints and developing new ones based on usage data and customer behaviors. An expert in how people learn, you will review existing tools and methods for delivering training and onboarding information, and make recommendations on how to optimize the customer experience. You will coordinate with all departments involved in the customer experience, especially Marketing and Product Management, to make sure that all training and onboarding activities and content are consistent and working together effectively. You’ll also work closely with the support team to understand the issues and questions that customers have, and use this data to develop both proactive and self-serve training content that will ideally impact customer ticket volumes.  As the company and the user base grow, you’ll also be responsible for making sure training processes adapt and scale. This role will have a single direct report to start, the Training & Onboarding Specialist, and you’ll make recommendations for new roles on your team as the need arises. Your work will have a huge impact on the success our customers have with our products.  This role reports to the Vice President of Customer Success.

What You’ll Do

• Develop a strategic, effective and scalable onboarding plan for customers, customized for each of our products.  
• Drive the overall customer training experience, coordinating with all teams who develop and manage customer touchpoints.
• Leverage existing touchpoints and tools, and identify where others are needed, in order to ensure that customers get value from our tools quickly.
• Create quality training programs and strategies at scale for multiple products, making recommendations on how training is best delivered (e.g. video, written, in-app, etc.).
• Collaborate with other teams to create various types of content, as well as possibly creating content separately.   
• You’ll review and measure the efficacy of existing customer touchpoints, and make recommendations for new ones that need to be added.
• You’ll create an effective self-serve training experience for customers, to compliment proactive in-app and email outreach.
• You’ll use data to explain and drive decisions and recommendations around customer training programs.  
• Develop strong, complementary relationships with leadership in the Product, Marketing and Design departments.  
• Use customer information and data from the Support team in order to understand where onboarding challenges might be and how to address them with customers.  
• Measure success based on impact to support ticket volume, increase in product usage data, and improving NPS scores.  

Who You Are

• 3-5 years experience in training or onboarding users on SaaS tools.  
• Technically savvy and able to quickly learn new products and applications in order to be able to develop training programs for those products.  
• An expert in how people learn, with experience in leveraging email, in-app tools, help centers, and other training resources.
• Extremely data-driven, you don’t just make decisions or change an approach based on your gut, but on facts and behaviors you can track.
• Can build extremely strong working relationships across teams, especially when there is shared ownership over some aspects of the customer experience.
• A team player who thrives in a rapidly changing, fast-growing environment.  
• Excellent writing skills, and ability to produce high-quality training content.

About Jungle Scout

We’re a group of smart-working, fun-loving professionals working around the world, including offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money, while educating and providing great service along the way.  

We offer competitive compensation packages, generous vacation policies, coworking benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico. Check us out!

Apply here!

Jungle Scout is killing it! We’re educating and empowering tens of thousands of entrepreneurs as they build freedom and financial independence by selling on Amazon. In less than three years, we’ve grown from a solo founder to a global team of 70 with triple-digit revenue growth.

Now we’re looking for a Support Manager for our largest product, Jungle Scout!  In this role, you will run a team of Customer Support Representatives, collaborating closely with other Support Managers running teams of CSRs supporting the same product. Alongside your peers, you’ll help surface support trends and issues and ensure that processes and procedures are effectively adopted across your team. You’ll be responsible for training new team members, ensuring quality of all support interactions, and for mentoring and guiding your CSRs along their individual career paths. You will help the Senior Support Manager for the Jungle Scout product pull together reporting, provide input regarding team shift schedules, and surface issues that require escalation.  You will also, at times, provide extra coverage or support in the ticket queue particularly during busy times, when complex questions or interactions arise, or to support the team while other team members are on vacation. You will report to the Senior Support Manager for Jungle Scout, working as part of the Customer Success department. As a leader on the front lines with our customers, your work will have an impact across the organization as we work to keep the voice of the customer at the forefront of our products.

What You’ll Do:

• Manage a team of Customer Support Representatives in supporting the Jungle Scout product.
• Train new CSRs on your team and make sure they are informed and up to date with all changes to the product and market, and are providing high-quality customer interactions.
• Manage performance reviews and career paths for each of your individual reports.
• Collaborate closely with other Support Managers working on the same product, to share best practices, ensure consistency across teams, and learn from each other.
• Help surface customer-centric data to the Jungle Scout Senior Support Manager to be shared and leveraged across the product, development, and marketing teams.
• Work with other Support Managers and the Senior Support Manager for Jungle Scout to establish and manage shift schedules to provide the required coverage around vacations, holidays, and other events that may interrupt coverage.

Who You Are:

• At least 2 years working in a SaaS Support team environment.
• Have ideally managed people or teams, or demonstrated the ability to be a leader within your own team.
• Excellent written and verbal communication skills.
• Excellent analytical and troubleshooting skills, with proven experience mentoring others in troubleshooting techniques.
• Excellent relationship-building skills, both within the team you’re managing, but also with your peers and with management, within and outside of your department.
• Ability to effectively prioritize and manage workloads and multiple projects.
• Ability to train and develop team members, help them constantly improve, work through interpersonal challenges, and develop career paths for all team members.
• Technically savvy and well-versed in video and written communication tools such as Slack, Zoom, Google Docs, etc.

About Jungle Scout

We’re a group of smart-working, fun-loving professionals working around the world, including offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money, while educating and providing great service along the way.

• We offer competitive compensation packages, generous vacation policies, coworking benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico. Check us out!

Apply here!

Jungle Scout is killing it! We’re educating and empowering tens of thousands of entrepreneurs as they build freedom and financial independence by selling on Amazon. In less than three years, we’ve grown from a solo founder to a global team of 70 with triple-digit revenue growth.

Now we’re looking for Customer Support Representatives to help our customers realize the full value of our product suite! The CSR will be assigned as the primary subject matter expert for one of the Jungle Scout apps and will report to the Jungle Scout Customer Success Manager.

Who you are:

• Polished communicator. You are a strong, polished communicator capable of engaging with customers both verbally and in writing.
• Experienced. You’ve worked in customer service before (ideally for 2+ years) and are comfortable speaking with customers.
• Empathetic. You are an empathetic individual with a customer first mindset.
• Team player. You are a team player passionate about continuing to advance the Customer Success department of Jungle Scout.
• Organized. You have a to do list for your to do list. You’re hyper-organized and able to manage your time well.
• Analytical. CSRs need strong analytical skills to determine customer needs and to provide solutions to difficult requests.

What you’ll do:

• Answer questions. You’ll be answering customer questions as quickly and succinctly as possible. You’ve never met a question you couldn’t find an answer for.
• Communicate with customers. You’ll be on the front-lines of the customer experience; interacting with customers using email, chat, phone, video calls, Facebook, and more!
• Love our customers. We love our customers, a lot. They put their trust in us to help grow their business and we take that responsibility seriously. You’ll keep customers happy and make sure they get the most from their purchase.
• Product expert. You’ll know your way around our products with your eyes closed. You’ll learn and master the use of Jungle Scout products quickly, and be excited to show a customer how it’s done.
• Inbox management. We like to set goals (and smash them). You’ll be responsible for meeting all company and department specific targets for email inboxes.

Bonus Points!:

• Flexible Schedule. CSRs work set shifts to help us ensure 24/7 coverage.
• Remote work. You’ve worked remotely before and already have a dedicated workspace.
• Amazon Seller. You speak the Amazon FBA language.

About Jungle Scout

We’re a group of smart-working, fun-loving professionals working around the world, including offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money, while educating and providing great service along the way.  

• We offer competitive compensation packages, generous vacation policies, coworking benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest and Mexico.

Apply here!

Jungle Scout is seeking a Business Intelligence Analyst to help our marketing and product teams have the insights and reporting they need to optimize performance. This position will have responsibility for helping our teams define their primary KPIs, ensuring they have the reporting necessary to understand important trends in those KPIs, and deep diving into the results and A/B tests to understand where we have opportunities to potentially perform better for certain customer segments. This person will report directly to the CFO/Head of Analytics, and will work extensively with the leadership of our Marketing, Product and Development teams.

The successful candidate will leverage a combination of online and transactional data to understand how our customers are reacting to our marketing efforts and interacting with our site. In collaboration with our internal teams, she/he will use that information to define the KPIs each team needs to closely monitor in order to understand and improve its performance. She/he will then leverage visualization software – which the candidate will help us to select – to provide self-service visibility into trends in and important breakdowns of those metrics for our teams. She/he will also be responsible for deep diving into that same data to spot opportunities and potential testing ideas that our teams can implement to improve performance, and supporting readouts on those tests. Some of the data necessary to do this is easily available, but others is not yet, so the successful candidate must be able to partner closely with our engineering teams to give them clear requirements, and in many cases to dive into our underlying data and extract on their own the data needed to find valuable insights.

We are looking for someone with strong technical and analytical skills, with experience diving into complex online data spanning multiple sessions/interactions, and turning that data into understandable and compelling insights. The candidate must also have strong interpersonal skills and a desire to partner closely and daily with our internal teams to ensure they have what they need to be successful. Finally they must be intellectually curious and honest, with a desire to understand the “why” behind certain trends and a logical and hypothesis driven approach when digging into each area.  

Responsibilities:

• Partner with internal stakeholders – both technical and non-technical – to answer complex business questions, providing insightful analyses accompanied by strong verbal and/or visual presentations
• Understand key business and conversion drivers and define KPIs that are aligned with the team’s overall strategic direction
• Partner with our engineering teams to ensure continuous improvement in data collection such that the necessary metrics and important breakdowns of those metrics are routinely available
• Create online reports that allow our customers teams to monitor the performance of their KPIs on their own
• Work with internal stakeholders to review, continuously enhance and ensure usage of our online reports
• In partnership with our internal teams, monitor our key metrics on a daily basis, quickly identifying areas of concern and proposing further analyses and/or corrective actions
• Through data mining and analysis, create hypotheses and recommendations of things we should change, leading to experiments that will confirm or deny those hypotheses and ultimately improve operations 
• Support A/B testing efforts, helping with readouts and giving requirements to our development teams to ensure we have the requisite data and tracking needed to understand the results of our tests
• Present findings to internal customers and executive teams to ensure alignment and understanding of key opportunities across the company

General Skills:

• Able to structure and lead data exploration problems, with innovative approaches and creative solutions, leveraging strong reporting and data visualization skills
• Passion for number crunching, logical problem solving and intellectual challenges
• Strong business sense, strategic thinking and team player
• Must be comfortable with uncertainty by prioritizing effectively and flexibly handling changes
• Hypothesis-driven thinker, especially as relates to A/B testing ideation, prioritization and readouts
• Able to work across internal teams to communicate findings company-wide
• Able to work independently and proactively, identifying issues and raising them to management, as well as offering potential solutions
• Ability to build and present evidence-based stories
• Excellent organization skills, and ability to manage multiple projects concurrently

Technical Skills:

• Expert-level SQL is a must
• Significant prior experience with Tableau and/or other visualization tools required
• Significant prior experience with business modeling (Excel) and presentations (PPT)
• Intermediate level R, Python or other coding language
• Clickstream data exposure: 3-4 years of prior experience with Google Analytics, Mixpanel or other clickstream analytics platforms
• A/B testing background: 1-2 years working with internal or external A/B testing platforms and providing readouts based on test data

Experience/Education:

• Bachelor’s in an analytical field (e.g., Marketing Science, Computer Science, Mathematics, Statistics) and 7+ years of experience in data analytics OR Master of Science in an analytical field (e.g. Marketing Science, Computer Science, Mathematics, Statistics) and 5+ years of experience
• 3+ years experience with a fast growing SaaS and/or subscription business is preferred
• Prior experience working with product and development teams in an agile environment preferred 
• Prior experience as an Amazon seller a  plus, but not required

Why Jungle Scout:

We are a fun-loving group of professionals, working remotely around the world with pursuing one goal: to help people launch and grow successful Amazon businesses. Jungle Scout has competitive compensation packages, generous vacation policy, educational stipend, and the mindset that you should work when and where most suits your personality.

About Jungle Scout: 

Amazon Product Research Made Easy. Jungle Scout is the industry-leading Amazon product research tool, that has helped tens of thousands of people find profitable products to sell on Amazon. 

Based on millions of data points collected every month, Jungle Scout has the most accurate sales estimates for Amazon sales around, so you know exactly which products will make you money. Come up with product ideas, validate demand, and find the exact products that fit your criteria.

Apply here!