Nowadays, e-commerce sellers have many choices as to where they can sell their products online. Shopify, Walmart, Alibaba; they all offer sellers the opportunity to get their products in front of consumers.
Yet there are two platforms that have been around longer than the rest: Amazon and eBay. And as the oldest online marketplaces (as well as the #1 and #3 top-performing e-commerce sites respectively) you may want to consider selling on one or the other.
But how do you know which will work better for you?
There are good arguments for both, so we’re reviewing the differences between the two marketplaces to determine which store is — overall — the best option for your type of business.
Difference #1: Consumer trust
Amazon and eBay are both well-established, and have been around since the mid-1990’s. Amazon originally launched in July, 1994, under the name Cadabra (it changed its trade name to Amazon in 1995), with eBay following suit shortly thereafter, in September, 1995.
However, when it comes to consumer trust, Amazon tends to edge out its competition. In fact, Amazon is so focused on gaining and maintaining the trust of its customers that it’s included in the company’s vision, mission, and values.
And that focus appears to be paying off. In a recent Jungle Scout survey, 73% of U.S. consumers said they consider Amazon to be a good company for buyers.
Another reason Amazon is often seen as the go-to for online shoppers is the ease in which products can be returned. Their A-Z Guarantee ensures that shoppers can receive a full refund if they are dissatisfied with the quality of their purchase, or its delivery time.
In contrast, eBay’s policy is much more complicated when it comes to returning items and receiving full refunds. Not to mention, sellers can even tick eBay’s ‘No Returns’ box, leaving buyers with no recourse if they are unhappy with the product.
As a seller, you may think that’s a good thing. But, in actuality, it can be extremely detrimental to your business.
By setting your listing to ‘No Returns’, you’re sending signals to potential buyers that they can’t trust what you’re selling. And, as a consumer, which types of businesses do you buy from? Those who continue to support you post-purchase, or those who take your money and run?
So, in ensuring support post-purchase, Amazon is building brand loyalty and giving buyers the security they need to feel comfortable taking a chance on a product they might not otherwise purchase.
And, as a seller on their platform, you reap the benefits of that trust.
Difference #2: Fulfillment methods
When selling on eBay, you have one choice when it comes to fulfillment: pack and ship orders yourself.
And that second option — Amazon FBA — is really what sets Amazon apart.
While eBay requires sellers to run every aspect of their business themselves (aside from payments that is, if you decide to sign up as a ‘Managed payments’ seller), Amazon offers to take a significant portion of the work off your hands.
By storing, picking, packing and shipping your products for you (and don’t forget, they also handle returns and refunds!), Amazon is giving you time to work on other areas of your business.
Also, in addition to saving you time, Amazon FBA can also save you money.
Yes, Amazon’s fees are higher when you use their FBA program to fulfill your orders. But, when you calculate the cost to store, package, and ship your products, the cost differential goes down significantly.
Ultimately, though, how you fulfill your products is entirely up to you. It’s just nice to have a choice, which is something you don’t have when you opt to sell on eBay.
Difference #3: Seller fees
In general, eBay’s fees are lower than those incurred when selling on Amazon.
When it comes to selling on eBay, these are the fees you will have to pay:
- Insertion fees: This is the fee a seller is charged when they create a listing on the site. According to eBay, sellers are given “50 zero (free) insertion fee listings” per month. And, if you run a store on the site, there is a possibility for more.
- Final value fees: Once your product sells, eBay takes a percentage based on the item’s final sale price. This includes shipping and handling, but not the sales tax.
This is the basic ‘Final value’ fee schedule for most items, along with the corresponding ‘Insertion fees’:
- Payments processing fees: The amount of this fee is dependent on whether you are a ‘managed payments’ seller or not. If you use eBay’s managed payments, then this fee is included in the ‘Final value’ fee. But if you use PayPal to process your customers’ payments, then you will pay $0.30 in addition to 2.9% of the total selling price. This includes sales tax.
- Optional listing upgrade fees: These fees only come into play if you want to create a specialized, standout listing. Optional upgrades include: adding bold font, adding a subtitle, and setting a minimum/reserve price for your product.
If you use any of eBay’s listing upgrades, their fees quickly start to add up. However, you can use eBay’s fee calculator to determine how much you’ll be required to pay before you list your product.
For example, for a fixed-price product selling at $22.95 in the Baby & Toddler Clothing category (with added listing upgrades), eBay’s fees come to $5.02. On top of that, if we planned on offering free shipping, we would have to absorb that cost.
Nevertheless, eBay’s fees are less than Amazon’s overall.
With Amazon, fees vary depending on the product being sold, and its fulfillment method; either FBA or FBM.
To get an idea of the fees associated with a product being sold FBA, let’s take a look at one of our Million Dollar Case Study (MDCS) products: Jungle Snugs.
Currently, Jungle Snugs sells for $23.17. Using Amazon’s FBA calculator (for the U.S. store) and entering that price point into the ‘Item Price’ fields, we can get a good idea of the fees we’d be charged if we were selling the towel FBA versus FBM.
Note: The total cost for ‘Your Fulfillment’ (FBM) does not include shipping. If you choose to sell FBM, you will have to factor in shipping expenses when determining your profit margin.
Selling FBM, the only fees you would incur product-wise are the ‘Selling on Amazon fees’, which include the ‘Amazon Referral Fee’ and the ‘Variable Closing Fee.’ FBA sellers are responsible for those as well.
But, in addition to the ‘Selling on Amazon fees’, FBA sellers are also required to pay a ‘Fulfillment by Amazon fee’ that is calculated based on the weight and dimensions of the product you plan to sell.
This fee consists of ‘Monthly Storage’ and ‘Fulfillment’ fees.
So, if you offer a product on Amazon for $23.17 and are an FBA seller, you will have to pay a minimum of $8.48 in fees. And if you offer the same product, at the same price, as an FBM seller, you will have to pay a minimum of $3.48 in fees.
Those aren’t the only fees you’ll have to pay as an Amazon seller though. Regardless of your fulfillment method, all Amazon sellers have to pay the following as well:
- Individual per-item fees or subscription fees: When you sell on Amazon, you can choose between two different seller accounts: individual or professional. If you sell as an individual, you will be required to pay a $0.99 fee per unit sold. Professional sellers, on the other hand, pay a monthly subscription fee of $39.99.
- Refund administration fees: While these fees only come into play if a customer asks for a refund, it’s still important to know that Amazon does charge you for processing that reimbursement. The fee for this will either be $5.00, or 20% of the refunded charge; whichever is less.
Difference #4: Amazon Prime
One key feature that Amazon has that eBay doesn’t is Amazon Prime. And while this may seem like something that solely benefits shoppers (much like Amazon’s return policy), it is one of the primary reasons why Amazon has such a large, dedicated customer base.
Because shoppers pay a monthly fee to ensure speedy delivery, they’re more likely to purchase from Amazon, rather than let their Prime subscription go to waste.
And considering there are over 112 million Prime users in the U.S. alone (and over 150 million worldwide), that means sellers on the platform have immediate access to a massive audience that shops on the site regularly.
Difference #5: Product price and quality
Since its launch in 1995, eBay has remained a marketplace for others to conduct their businesses. Amazon has not. Instead, it has morphed into a retailer, in addition to being a marketplace for third-party sellers.
Plus, unlike Amazon, eBay doesn’t restrict what can be sold on the site based on a product’s quality. From brand new products to threadbare used items, eBay sellers can sell virtually anything. (Obviously, illegal items are prohibited.)
And this is where eBay really comes into its own.
Compared to Amazon (and even though you can buy used items on both), people prefer eBay when shopping for second-hand goods. Also, its auction-model lends itself perfectly to selling used items, offering buyers a chance to purchase them at competitive prices.
The only real exception is selling used books. For the most part, Amazon is the better marketplace for vendors looking to sell second-hand books (which makes sense, considering Amazon began as an online bookstore).
But, when looking for an item that is brand new, or in pristine condition, most shoppers gravitate towards Amazon. In fact, a whooping 66% of consumers use Amazon as a search engine when looking for new products.
Therefore, overall, Amazon is the better option for selling high-quality products, with a ready-to-buy audience built right in.
And, if you do your product research, find the right supplier, and create a listing that attracts buyers, you can generate profits that enable you to grow and expand your Amazon business year after year.
Depending on your chosen business model, though, either platform could work. You just need to decide if you’re going to build your business by finding and selling second-hand items, or if you’re going to sell brand new products. Maybe you plan to do both!
Either way, Amazon and eBay each have a clear purpose with respect to these two types of consumers.
Amazon or eBay? Your choice
Now that you know the differences between the two platforms and, hopefully, have a better understanding of how each could benefit your business, it’s time to decide. Amazon or eBay? Or both!
But, no matter what you choose — eBay or Amazon — there’s never been a better time to launch your business online.
If you’d like to learn more about how Jungle Scout can help you get started on your seller journey, check out our free trial (including access to Academy training content reserved for Jungle Scout members):